We'll ask you to share examples of specific situations that you've encountered and dealt with in the past. If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. In your current or most recent job, how often are you required to deliver formal presentations? "That's what we do at Capital One.It's how we take care of our customers.It's how we're changing banking for good, with compassion and real solutions.Money can be stressful; getting help shouldn't be.Our Customer Care team is supported and empowered to be the best people to people.And we'll have your back every step of the way.That's life at Capital One. When you join one of our many customer care teams, you'll be empowered to provide our customers with a level of service that sets us apart from the rest. For that reason, we invest heavily in both formal and informal learning development opportunities. Write code and crunch numbers, all in pursuit of developing models that solve problemsand make us a better bank. Capital One Customer Service Representatives must be prepared to handle customer inquiries and complaints on social media platforms such as Twitter, Facebook, and Instagram. Capital One is a large company with many departments and employees. Learn more about FDIC insurance coverage. Capital One Customer Service Work From Home Jobs, Employment | Indeed.com 4,433 Capital One Customer Service Work From Home jobs available on Indeed.com. Design and create future-forward products on a team of innovators helping to change banking for good. Pay Transparency Nondiscrimination Provision. -Rich D. Fairbank, Chairman, Founder and CEO We believe in the Power of oneWork & Culture at Capital One Basic QualificationsHigh school diploma, GED or equivalent certificationAt least 1 year customer service experienceWork at Home Technology RequirementsA secure home office environment that is free from background noise and distractionsA reliable private internet connection that is not supplied by cellular data (hot spot) Cable or fiber connections are preferredInternet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test.A sample one can be found here.To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.Sustained ability to maintain latency less than 250 ms in voice calls is requiredHard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. Be on the frontlines of attracting, engaging and retaining top talent thats helping us change banking for good. Applicants must also have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. We have a list of answers. Were excited about where it may take you! Help us tell our story, connect with customers and introduce our products and to the world. By doing so, they can ensure that their customer service representatives have the necessary tools and motivation to deliver exceptional customer service. Onze para nos informar sobre o problema. Terms and Conditions If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. enviando un correo electrnico a E-Verify is a registered trademark of the U.S. Department of Homeland Security. Other job related duties that . All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Blank Check is a registered trademark of Capital One Services, LLC. What was the nature of your relationship with the person (ex. Through these training programs and your day-to-day work, you'll find that successful associates at Capital One will:Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace changeDemonstrate a strong customer focus rooted in empathyCommunicate effectively with peers, management and customersExercise good judgment and independent decision-making skillsDemonstrate exceptional listening, questioning, call control, and de-escalation techniquesBe proactive, have effective time management and organizational skillsDisplay dependability with a solid attendance recordMaintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)Compensation$21 per hour More Benefits, More Health, More Wealth, and More LifeCapital One believes in encouraging you to fill up your cup and come back fresh.Combine that with above and beyond benefits and you might be onto something. Analyze, develop and test the strategies that pull insights from our data and move us forward. Dont miss a thing. Once done, click Sign up to receive your job alerts. Your interviewer will be interested in specific situations and the actions you took to address them. Because we know we need different perspectives that represent the customers we innovate for and serve everyday. They may also be required to make outbound calls to customers to follow up on inquiries or to provide additional information. The rise of these technologies is making it easier for Capital One Customer Service Representatives to provide better customer service while reducing costs. when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Capital One is a financial services company that provides a range of banking and credit products to individuals and businesses. The estimated base pay is $18 per hour. They agreed that it was important to address the problem and gave me permission to take away some of my coworkers responsibilities until they could improve their punctuality.. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. 2. Our goal is to ensure that, if hired, you will be successful and happy working at Capital One. Learn more. E. About once a week
Most often, there simply arent one-size-fits-all answers. 2023 FORTUNE Media IP Limited. Easy 1-Click apply today! By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Youll get to know customers through genuine conversation, so you can be their biggest advocate and offer them realistic solutions. questo messaggio, invia un'email all'indirizzo Write code and crunch numbers, all in pursuit of developing models that solve problemsand make us a better bank. Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. D. Working with machinery or heavy equipment
As customers become more comfortable with using social media to communicate, companies are responding by providing customer service through these channels. G. Working with written materials or documentation. Capital One Customer Service Jobs jobs Sort by: relevance - date 12 jobs Work From Home Customer Service Coordinator - Specialty Servicing Capital One 3.9 Remote in Richmond, VA Full-time + 1 At least 1 year customer service experience. Principal Associate (Hybrid). Capital One Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 724 reviews Location United States 724 reviews Ratings by category 3.9 Work-Life Balance 4.0 Pay & Benefits 3.4 Job Security & Advancement 3.5 Management 3.8 Culture Sort by Helpfulness Rating Date Language Our benefits and total compensation package is designed for the whole person. What problems did the situation create for you? Job CategorySelect a Job CategoryAuditBranch AmbassadorBrandBusiness AnalystBusiness BankingCafCommercial BankingCustomer CareCyberData AnalystData ScienceDesignEngineeringFinanceHuman ResourcesLegalMarketing and CommunicationsOperationsProcess and Project ManagementProductRisk ManagementStrategyTechnology. The company also takes into account the current market rate for similar positions, the cost of living in the area, and the overall financial health of the organization. Discover why our associates believe Capital One is excitingand the perfect place for career growth across many job fields. As a result, understanding how to use these tools effectively will be essential for future success in this role. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. scusiamo se questo pu causarti degli inconvenienti. For location, you can search by city, state, zip or remote, then click 'Add'. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.This role is 100% work from home. As customer service representatives, it is important to understand the emerging trend of prioritizing the employee experience. If you do ever have an issuecustomer service is always there at the touch of a button, willing to do whatever it takes to take care of your financial needs.. To use our website, you must agree with the A Capital One Customer Service Representative typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative at Capital One is determined by a variety of factors, including the individuals experience, education, and job performance. On average, our candidates spend 30-45 minutes completing it. Tell me about a time when you worked on a project with someone who was not doing his or her share of the work needed for the project to be successful. Previous customer service experience is preferred, but not required. This can include taking calls, answering emails, processing transactions and resolving customer issues. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. manager, coworker, etc.)? Medical, Dental, Vision, Prescription coverage Day 1Flexible Schedule OptionsPaid Time OffWellbeing offerings such as backup childcare and Mental Wellness supportTuition ReimbursementPaid Training and Development offered quarterlyFlexible Spending AccountLife InsuranceDisability Insurance401 K and Stock Purchase Plan "At Capital One, we strive to attract the best people to give them the opportunity to be great." LaKia shares Capital One's Surprise & Delight program, where call center associates have the opportunity to get to know customers and surprise them with a gift. If you have any experience developing or implementing decision trees, explain how you did it and what kind of results you achieved. Who, if anyone, did you talk to about it? After talking to them about this issue several times, they still didnt change their behavior. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Use cutting-edge software, audit methodologies, and data science to help us make great business decisions. You should be able to greet customers with a smile and be friendly throughout the conversation. Please take the appropriate time to prepare by reviewing these important tips. Capital One Customer Service Representative Job Duties A Capital One Customer Service Representative typically has a wide range of responsibilities, which can include: Provide exceptional customer service to Capital One customers, responding to inquiries and resolving issues in a timely manner Remote, OR Quick Apply Remote $20 to $25 Hourly Vision Medical Life Insurance 401k Dental Full-Time 5 Capital One Customer Service jobs. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good. Capital One is a federally registered service mark. Were one big team divided by expertise lets find where yours is. PEOPLE Companies That Care logo is used under license, 2023 TI Gotham, Inc. Maintaining professionalism also ensures that you adhere to company standards and regulations. E. Working with computers or technology
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Work From Home: $43,680 - $43,680 for Collections CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Personal growth with our Money & Life Program Design and create future-forward products on a team of innovators helping to change banking for good. Wir entschuldigen uns fr die Umstnde. Enter your email below to receive job recommendations for similar positions. In support of a flexible workplace, Capital One has hired for part-time, flexible schedule, freelance, hybrid remote, and 100% remote jobs in customer service, call center, mortgage & real estate . pour nous faire part du problme. Capital One does not provide, endorse or guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Take your place on the front lines, representing our brand, problem solving and building relationships with the customers. Sustained ability to maintain latency less than 250 ms in voice calls is required, Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. Collaborate with and across Agile teams to design, develop, test, Posted 3 days ago Senior Data Engineer (Remote Eligible) new Capital One 3.9 Remote in McLean, VA 22101 Full-time + 1 Use your expertise and perspective to bring insights to the table so we can grow in the right ways. Find out what a Capital One Customer Service Representative does, how to get this job, and what it takes to succeed as a Capital One Customer Service Representative. Help us communicate how were changing banking for good, and ensure our brand is one of the most recognized in the industry. Used under license. Be sure that you are prepared to view video and hear audio since both are required for our simulations. I also like the idea of being part of a large corporation but still having the opportunity to make meaningful connections with customers.. Peer-to-Peer Payment Scams & Fraud: How to Protect Yourself, 7 Money Management Tips for Improving Your Finances, Article | September 23, 2021 | 7 min read. or via email at [ Email address blocked ] - Click here to apply to Work from Home Customer Service Coordinator - Collections.All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [ Email address blocked . for use of our website. We are an equal opportunity employer. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Use your tech skills to stop cyber threats and help make banking safe and secure for our customers. More Than Just Training, More About YouAt Capital One, it's important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. Build the next generation of digital tools for our customerswere always innovating solutions. www.capitalone.com If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. Example: I have always been interested in customer service, so I decided to pursue a career in it. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Begin your job search or connect with us about future opportunities. . D. About once a month
Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist. Capital One does not provide, endorse or guarantee and is not liable for third-party products, services, educational tools or other information available through this site. The result was a streamlined process that helped us better serve our customers.. Stay in the know about opportunities you may be interested in! Advocacy Coordinator R165515 When you come on-site, you will meet with different people including future colleagues and/or the hiring manager. For technical support or questions about Capital One's recruiting process, please send an email to, Make sure you have provided yourself with a quiet and distraction-free area, Schedule and plan for enough time to take the assessment, You will need a PC or Mac - a traditional desktop or laptop. They also help customers with account management, such as setting up new accounts, making payments, and transferring funds. Action: Describe the actions you took and focus on the specific steps you took within this situation. Capital One 3.9 Remote in New York, NY 10012 Spring St Full-time + 1 5+ years of experience in at least one of the following: Java, Scala, Python, Go, or Node.js. Search job openings, see if they fit - company salaries, reviews, and more posted by Capital One employees. Used under license. Take your place on the front lines, representing our brand, problem solving and building relationships with the customers. Provide exceptional customer service to Capital One customers, responding to inquiries and resolving issues in a timely manner, Utilize problem-solving skills to identify customer needs and provide solutions that meet their expectations, Maintain up-to-date knowledge of products, services, policies, and procedures, Accurately process transactions such as deposits, withdrawals, transfers, payments, and account maintenance, Assist customers with online banking, mobile app, and other digital tools, Identify opportunities to cross-sell additional products and services, Follow established guidelines for handling customer complaints and escalating them when necessary, Monitor customer accounts for suspicious activity and take appropriate action, Provide feedback on customer experience and suggest improvements, Participate in training sessions and team meetings, Adhere to all applicable laws and regulations, Ensure compliance with internal policies and procedures. % Work From Home Jobs available on Indeed.com using a speed test follow up inquiries... 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