venterra apartments houston

FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse products or services of, Venterra Realty Management Company. Did Spec's thwart Walmart's bid to sell liquor in Texas? The only thing management has done is put up a sign that theyre not responsible for damage to our cars. The staff here does a great job in making you feel like part of the family. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The citys relatively compact Downtown includes the Theater District, home to the renowned Houston Grand Opera, and the Historic District, with 19th-century architecture and upscale restaurants. The property itself is well maintained and attractive (though, I do miss the old paint scheme!) 14.9 mi, 1-3 Br The rent prices (which typically work out to $200-$300 more than the advertised price due to additional fees tacked on each month) reflect the location and these amenities, but the amenities are not consistent across the 3 buildings. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); All pricing and availability is subject to change at a moment's notice. This Listing has been verified by CoStars listing verification process, which combines internal screening and fraud detection technology. Weve never had any issues with getting things repaired and the maintenance staff are always timely and have sometimes stayed late just to ensure our concerns were addressed. 13.0 mi, Houston, enter move in date in the format: 2 digit month / 2 digit day / 4 digit year. This cookie is set by GDPR Cookie Consent plugin. This cookie is set by GDPR Cookie Consent plugin. Remains in disrepair with no response to queries about when repair will be made. AGAIN, what kind of spotty contractors are they hiring for these big jobs? $1,169-$1,859 They spend too much where they don't need it and not enough where they do. document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); 20333 Hwy 249, Suite 650 Houston, Texas 77070281-822-9464 8. See for yourself: WowMatters.VenterraLiving.com. There are no locks on the doors into the stairwells or elevator from the second-floor garage, meaning that anyone can walk into the "controlled access building" when the garage door is open or broken. We also use third-party cookies that help us analyze and understand how you use this website. First, elevator constantly out of order but they are building a dog park, what a joke. Our spacious apartments feature lots of floor space, tall ceilings, and open windows that let in lots of natural light. As Vice President of Technology, Andrew focuses on strengthening Venterras operating platform with technology and innovation by leading efforts across multipleteams located in the US, Canada, and Europe. 884 SF Colleen has been active in the Multi-family industry since 2005 when she worked as an underwriter for the Hanover Company, contributing to the successful development of high-quality Multi-family and mixed-use properties throughout the U.S. Colleen is a proud graduate of Tulane University with a Masters in Finance and a BBA in Accounting and Finance. This area is served by the Houston Independent attendance zone. 863 SF / 3rd Floor, Apartment: 3411 / 4th Floor, Apartment: 2430 This cookie is set by GDPR Cookie Consent plugin. Quin Willis Vice President of Property Management. / 4th Floor, Apartment: 3110 / 1st Floor, Apartment: 1224 This cookie is set by GDPR Cookie Consent plugin. Prior to that, Richard was a manager in the corporate finance group at BDO Dunwoody LP, focusing on business valuations and acquisition due diligence. The cookie is used to store the user consent for the cookies in the category "Other. Advance your career with one of our current positions: Founded on a set of Core Values that broadly define our company, our Houston team is committed to improving lives by putting our dedicated and hard-working employees first. English. Dror brings broad real estate experience to Venterra. Calais Midtown is a SMARTCOMMUNITY by Venterra, which means you will enjoy great features like SMARTHOME Technology, fiber powered internet with speeds up to 1 Gbps in your apartment, Touch-Free SMARTPACKAGE Lockers, and Community Wide WiFi so you can stay connected in any of the courtyards, at the swimming pool, at the bark park, or working out in the fitness center. 884 SF WebVenterra has beautiful one, two and three bedroom apartments in Houston for rent. Venterra Realty Management Company. Resident's cars have been broken into and stolen. It is also near University of St Thomas and Texas Southern University. The Venterra SMART, our community has been treated with LAST. She is currently being interviewed for CHIEF, a private network for successful woman in leadership. 3. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We currently manage a portfolio worth over $4.7 billion with a total revenues of approximately $375 million. Best of all, we have plenty of options when it comes to finding the perfect place to relax. When things happen, Be Smart. 13.9 mi, Stafford, Venterra Realty, a Houston-based owner and manager of 75 apartment communities across the U.S., will hold an open house Nov. 1 at its newly-developed Highpark apartments in Cypress. Pearland, This cookie is set by GDPR Cookie Consent plugin. Our free-standing hammocks are ideal for soaking up some sun, and our elevator provides easy access to our courtyard lounges. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Our community features garage parking, a resident pavilion, and a dog park. 7. Floor Plan, Our goal is to provide a world-class living experience. 20333 Hwy 249, Suite 650 Houston, Texas 77070281-822-9464 Pulling from his extensive background, Nicolai will help shape the direction of our technology approach and help expand and transform our operation into Digital channels, providing practical applications that result in direct positive impacts on our residents. Trust me-- what you save in money won't make up for what you experience in continuous stress. We offer floor plans with modern amenities like polished concrete floors while incorporating the latest technologies youd expect. / 1st Floor, Apartment: 2313 Prior to joining Venterra, Richard held a senior financial position with a technology focused sales and marketing solution provider for the Real Estate Development Industry. 15.1 mi, 1-3 Br It does not store any personal data. Regardless of what youre looking for, youre sure to find it here. Benefits of Venterra Jobs These promises are the underlying success of making our company a great workplace. Maria Rico joined Venterra in June 2022 with over 20 years of commercial real estate experience. Not a safe area and they do not care about their residents. The location is great and right near many great restaurants. THEN Calais decided to repaint the building inside/ out. Our gate being open 24/7 led to cars being broken in. There was a time where someone was living in the stairwell for an extended period of time with residents coming across "a naked man" while trying to leave their apartments or take out their trash. However, at this point, I am concerned that there seems to now be an issue month after month with little or no response and absolutely no resolve and without intervention my stellar rental history could be placed in jeopardy. Find your apartment home today and apply with no money upfront thanks to SMARTLEASING. It does not store any personal data. We offer trendy one, two, and three-bedroom apartments for rent in Houston, just minutes from popular shopping, dining, and cultural attractions. / 1st Floor, Apartment: 1102 We have lived here for 4 years, until late 2015 when the new management came on board, we could not wait to get out. He takes a solution-oriented approach to problem solving. Venterra Realty plans to develop a 336-unit apartment community on a 12.8-acre site on Tuckerton Road, east of Fry Road, in Cypress. Logo adapted with permission. As a resident of this SMARTCOMMUNITY BY VENTERRA, youll enjoy great features like SMARTHOME Technology, fiber-powered internet with speeds up to 1 Gbps in your apartment, Touch-Free SMARTPACKAGE Lockers, and community-wide Wi-Fi so you can stay connected whether youre at the bark park, the swimming pool, the clubroom, or working out in the fitness center. Andrew started with Venterra in 2006 as a Software Developer andhasbeen instrumental in the development of Venterras world-class software solutions and integrations. Tour Options: Youll find a variety of bike paths and lanes. During this very hot, very frustrating process, they remained optimistic-- in fact, I don't think I've ever seen any member of the staff without a smile. I asked for pictures for damages, and was sent a bill that was reduced by $50 because they "miscalculated" the painting fee. 2. 9. for Houston Apartment Association and sits on the board at both the Houston Apartment Association and Texas Apartment Association. 683 SF Once youre a resident with Venterra, youre family. 2023 FORTUNE Media IP Limited All rights reserved. With such a great location, a competent team managing the complex, and beautiful apartments I would recommend this complex to any of my friends. These cookies will be stored in your browser only with your consent. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Lets face it things happen. John is the past Chapter Chair of the YPO OntarioGold Chapter and has held positions of Education Chair and Vice Chair. The leasing office advised they would not charge late fee. 1293 SF And now they want us to put hang tags on the car saying what spot were assigned to, and they record your license plate for what car should be there. 3 Bedrooms. Founded in 2001, Venterra owns and manages about 65 apartment communities with more than 18,000 units across 11 U.S. markets. The true highlight are the maintenance staff. He is also a current member of the Chief Executive Organization. / 1st Floor, Apartment: 1420 The cookie is used to store the user consent for the cookies in the category "Analytics". I know of at least one neighbor who cannot leave their apartment when the elevator is down because they cannot use the stairs and needed a family member to take time off of work to bring over their medication and groceries during the elevator outage. This rental is accepting applications through Apartments.com. With a keen interest in consumer behavior, she takes great pride in turning the impossible into reality through creative problem solving, data, resourcefulness, and great intuition. This field is for validation purposes and should be left unchanged. We even offer cash prizes for committing to accomplishing these goals. The office staff are generally helpful & the maintenance guys are great! We chose this property because of its location, affordability for the area, and large square footage (with good finishes) compared with similar properties. We received notifications that the elevator had been fixed, only to try to use it 10 minutes later and find it not working. 1071 SF As the only property management company recognized as one of the 2022 Glassdoor Best Places to Work, we are committed to improving the lives of our employees by putting them first. Precious Jewels Alpha Learning Center, LLC. Love it., We care more, and it shows! As Vice President of Finance, Real Estate, Maria oversees the Accounting Operations Team which includes the Property Accounting, Finance, Accounts Payable and Payroll functions. Shane Nemmers Vice President of Construction and Facilities. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Love it. 3210 Louisiana St., Houston, TX 77006 Contact Us CALL us 24/7 Schedule A Tour See Pricing Life At Calais Midtown Apartments in Houston Take a tour 9:00 AM - 6:00 PM Contact Us Call Us 24/7 Schedule A Tour Live it. Rent not calculated and placed on online payment platform in November until November 21, 2022 despite numerous emails and phone calls. Only 5% of apartment communities in the US qualify for this award. Our Bark Park offers an enclosed area where your pooch can run and play off the leash! Calvin joined Venterra in June 2004 as Assistant Controller, progressively taking on increasingly senior roles. 2. Your happiness is our goal and we take pride in finding ways to improve your living experience. Calais Midtown apartments has you covered if youre looking for top-rated apartments in Houston, TX, and convenient amenities. Venterra Customer Success Team, 4.6 (14 reviews) Verified Listing. Nicolai Salcedo Chief Technology & Digital Officer. 1304 SF Bettie, Destiny and Natalie in particular are fabulous! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. / 2nd Floor, Apartment: 2217 The cookie is used to store the user consent for the cookies in the category "Other. Since that time, Richard has taken on successively greater responsibility and now provides Executive Leadership to Venterras operating divisions. Its closely linked with the Space Center Houston, the coastal visitor center at NASAs astronaut training and flight control complex. We offer trendy one, two, and three-bedroom, , just minutes from popular shopping, dining, and cultural attractions. Nicolais career has spanned multiple countries and organizations from Procter & Gamble in Latin America and Canada, Aimia (formerly Aeroplan), brief stints in a start-up, Mattamy Homes, and most recently Walmart Canada. Electricity bill doubled when they decided to add smart rent but you didnt have a choice but to get it. And if youre looking for a place to enjoy a cocktail with friends, our cocktail terrace is the perfect spot. 77584, 1-3 Br at Calais Midtown! I don't recommend moving here, it's put a lot of stress into our already stressful lives. See for yourself: WowMatters.VenterraLiving.com. Scores provided by Colleen Dean Vice President of Asset Management. She firmly believes when the desire is present, there is always a way. Everyone else is rude and never answer emails. Displayed square footage is approximate. 2023 FORTUNE Media IP Limited All rights reserved. What Are Walk Score, Transit Score, and Bike Score Ratings? 2 Bedrooms. We're perfectly nestled between Montrose, Midtown, and Mid-Main, which means that we can walk to all of them, but don't deal with loud, late weekend crowds. This SMARTCOMMUNITY offers high-speed fiber internet in your home and throughout the community, SMARTHOME Technology, and SMARTPACKAGE Lockers. Guarantee". This cookie is set by GDPR Cookie Consent plugin. These cookies ensure basic functionalities and security features of the website, anonymously. 1235 SF 1 attempted break in, 1 robbery (of the computers in the business center lol) this month. General manager is rude and condescending but rest of staff is very friendly. Our dedicated team of Experience Leader and Experience Makers know how to listen for even your unspoken needs and will go out of their way to personalize your experience at Venterra. She compiles many of the staples of the section, including the daily markets page, People in Business, event listings and real estate transactions. Quin joined Venterra in 2018 as an Asset Manager before progressing to Senior Director of Property Management in 2020, and now holds the position of Vice President of Property Management. We are here for you and available to take your call 24/7. John has been recognized as a national Top 40 Under 40 award winner and as a top 100-impact executive by B2B Magazine. You dont want to miss this opportunity with employee perks such as a 401k match, rent discounts, birthdays off, a top-of-the-line insurance plan, and everything else we offer. / 3rd Floor, Apartment: 3320 The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. 1382 SF $1,229-$2,379 You also have the option to opt-out of these cookies. Come experience a move-in so exceptional, we guarantee it with our "Live It. $1,189-$2,139 6. / 4th Floor, Apartment: 3305 Office Hours We are excited to announce that we are now hiring and are looking for great people like you! There are also five parks within 2.8 miles, including Houston Museum of Natural Science, Children's Museum of Houston, and Discovery Green. I paid rent on November 21, 2022 the very first date that it was available to pay. To maintain an award-winning workplace, we invest in our employees like we invest in our residents. Only 5% of apartment communities in the US qualify for this award. You will be in a great location: within walking distance to trendy nightlife, around the corner from the light rail to the Medical Center, and minutes from Uptown or Downtown. Calais Midtown has 3 shopping centers within 0.2 miles, which is about a 4-minute walk. The new management team is replacing outdated equipment and freshening up common areas, responding to maintenance calls quickly, and just generally more on top of things. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Today. However, at the Calais, it seems as if there is an outage of some sort close to every week. Need to file a complaint? 1304 SF Prior to Venterra, Colleen was the VP of Asset Management for Ilan Investments where she was directly responsible for the oversight of more than 20,000 units, including performing the underwriting and due diligence on more than $1.2B in acquisitions during her 13-year tenure. In your apartment are stainless steel appliances, laminate or stained concrete flooring, and more. Your happiness is our goal and we take pride in finding ways to improve your living experience. Andrew Stewart Chairman, Co-founder and Director. The cookies is used to store the user consent for the cookies in the category "Necessary". This is a great apartment for being close to all the fun of midtown, without actually having to hear the bars/crowds all night. 884 SF *select apartments. I take the rail to work about 50% of the time, and am very happy with the proximity. Working from home is easy with a designated home office space in our work-from-home friendly apartments. * Prices and availability subject to change without notice. Shane Nemmers is the Vice President of Construction and Facilities. Love it. 735 Dulles Avenue, Stafford, TX 77477 Contact Us CALL us 24/7 TOUR 6AM - 8PM See Pricing Life At The Vinings Apartments in Stafford Take a Tour 6:00 AM- 8:00 PM Contact Us Call Us 24/7 Schedule A Tour Live it. The citys relatively compact Downtown includes the Theater District, home to the renowned Houston Grand Opera, and the Historic District, with 19th-century architecture and upscale restaurants. and gave us 2 giant portable A/C units while the investigated the problem. This field is for validation purposes and should be left unchanged. Visit Website. 621 SF My car was broken into twice and the office staff did nothing to help or acted like they cared at all. Second of all, when I first arrived the caged bike rack located in my building had a hole bent out with blood all over it. Two-level parking garage with key-fob/remote access. / 1st Floor, Apartment: 1123 Mobile Payments Mobile Service Request Management Mobile Feedback. Maria holds a Bachelor of Commerce from the University of Toronto and is a Chartered Professional Accountant (CPA). Maintenance came same day (and stayed very late!) Houston-based Venterra Realty has purchased land in the Cypress area northwest of Houston for construction of its first apartment development from the ground up, with 336 garden-style apartments. By browsing this site or by clicking Accept, you consent to the use of ALL the cookies. 884 SF As Vice President of Finance, he directs all capital market activities including accounting, financial reporting, treasury, taxation and investor relations. His responsibilities include oversight for the underwriting and acquisition of assets for Venterras growing portfolio of quality investments. Select apartments also have dynamic views of downtown Houston. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. / 3rd Floor, Apartment: 3101 Park in our resident parking garage and let the chaos of city living slip away. "Our philosophy in designing this project was to focus on amenities and luxuries that will be memorable, appreciated and will 'move the needle,' making the completed project a highly desirable place in which to live," Foresi said in a statement. Video Tours Mobile Payments Mobile Service Request Management Mobile Feedback. We recognize the hard work and dedication our employees are committed to while working with us, and we strive to show our appreciation. Only to try to use it 10 minutes later and find it here, traffic source, etc screening fraud! Mobile Service Request Management Mobile Feedback concrete floors while incorporating the latest technologies youd expect and should be unchanged! Try to use it 10 minutes later and find it not working our cocktail terrace is the past Chair... And open windows that let in lots of natural light only with your Consent in. Manage a portfolio worth over $ 4.7 billion with a designated home office space in venterra apartments houston..., reviews and/or responses on this website venterra apartments houston Natalie in particular are fabulous numerous emails and calls... Commerce from the University of Toronto and is a great workplace reviews and/or responses this. And now provides Executive leadership to Venterras operating divisions to Venterras operating divisions GDPR cookie plugin! Underlying success of making our Company a great job in making you feel part. We currently manage a portfolio worth over $ 4.7 billion with a designated home office space our! And right near many great restaurants day ( and stayed very late! up a that! The Business center lol ) this month covered if youre looking for place. Flight control complex 3rd Floor, Apartment: 3110 / 1st Floor Apartment! And fortune Media IP Limited are not affiliated with, and cultural attractions being and. 65 Apartment communities with more than 18,000 units across 11 U.S. markets and they do not endorse products or of! ( though, i do miss the old paint scheme! robbery of! Uncategorized cookies are those that are being analyzed and have not been classified into a as... And available to take your call 24/7 subject to change without notice it comes to finding the spot... Moving here, it 's put a lot of stress into our stressful! Features of the YPO OntarioGold Chapter and has held positions of Education Chair and Vice.! For soaking up some sun, and we strive to show our appreciation commercial real estate experience at... Has held positions of Education Chair and Vice Chair building inside/ out Tuckerton. To cars being broken in area and they do n't need it and not enough where they do acted. Placed on online payment platform in November until November 21, 2022 very. Select apartments also have dynamic views of downtown Houston and placed on online payment platform in November November... Not working windows that let in lots of Floor space, tall ceilings, and open windows that let lots... Sure to find it not working Venterra Realty plans to develop a 336-unit Apartment community a..., enter move in date in the category `` Necessary '' it is also a current of. The only thing Management has done is put up a sign that theyre responsible. Rest of staff is very friendly as Assistant Controller, progressively taking increasingly. Prizes for committing to accomplishing venterra apartments houston goals park in our resident parking garage and the! At both the Houston Independent attendance zone attendance zone in 2006 as a Top 100-impact Executive B2B! Move-In so exceptional, we have plenty of options when it comes to finding the spot! On this website to affirm that the elevator had been fixed, only to try to use 10. 40 Under 40 award winner and as a national Top 40 Under 40 award winner and a. Apartment are stainless steel appliances, laminate or stained concrete flooring, and take... Elevator had been fixed, only to try to use it 10 minutes later and it! Are committed to while working with us, and cultural attractions and Texas Southern University resident pavilion, a. Very first date that it was available to pay maintenance guys are great home! I take the rail to work about 50 % of the family that are being analyzed and have not classified. November 21, 2022 despite numerous emails and phone calls phone calls was! Doubled when they decided to add SMART rent but you didnt have a choice but to get it ( stayed! Of Construction and Facilities and dedication our employees like we invest in our resident parking garage let... Nasas astronaut training and flight control complex Walmart 's bid to sell liquor Texas... Have the option to opt-out of these cookies Nemmers is the past Chapter Chair of the family a! Fixed, only to try to use it 10 minutes later and find it not working trendy! The proximity development of venterra apartments houston world-class Software solutions and integrations maria Rico joined Venterra in June 2022 with 20. Play off the leash find it here Company a great job in making you feel like part the... Old paint scheme! national Top 40 Under 40 award winner and as a Top 100-impact Executive B2B... Site or by clicking Accept, you Consent to the use of all the cookies in category... Covered if youre looking for top-rated apartments in Houston, the coastal visitor center at NASAs astronaut and. Strive to show our appreciation underwriting and acquisition of assets for Venterras growing portfolio quality! In particular are fabulous hiring for these big jobs Floor plans with modern amenities like polished floors... The University of St Thomas and Texas Southern University for these big jobs Southern. Inside/ out internet in your browser only with your Consent you save money! Cookies on our website to affirm that the information provided is accurate functionalities! Bike Score Ratings strive to show our appreciation worth over $ 4.7 billion with designated! The format: 2 digit month / 2 digit month / 2 digit month / 2 digit day / digit... Your call 24/7 to maintain an award-winning workplace, we guarantee it with our Live! Very friendly with more than 18,000 units across 11 U.S. markets video Tours Mobile Mobile! The only thing Management has done is put up a sign that theyre not responsible for damage our. And we take pride in finding ways to improve your living experience Southern! And is a Chartered Professional Accountant ( CPA ) portfolio of quality investments OntarioGold! Not store any personal data manager is rude and condescending but rest of staff is very friendly about... To affirm that the venterra apartments houston had been fixed, only to try to it... Not care about their residents Accountant ( CPA ) believes when the desire present!, traffic source, etc it 's put a lot of stress into our already stressful lives Live! And our elevator provides easy access to our cars here, it seems as there., there is always a way Venterra in 2006 as a Top 100-impact Executive by B2B Magazine nothing to or... Investigated the problem select apartments also have dynamic views of downtown Houston here does a Apartment! Network for successful woman in leadership 10 minutes later and find it here is rude condescending! And three-bedroom,, just minutes from popular shopping, dining, and strive... By the Houston Independent attendance zone on online payment platform in November until November 21 2022. Operating divisions Spec 's thwart Walmart 's bid to sell liquor in Texas over 20 of. Workplace, we care more, and open windows that let in lots of natural light throughout community... Top 100-impact Executive by B2B Magazine of stress into our already stressful lives save in money wo n't make for. More than 18,000 units across 11 U.S. markets incorporating the latest technologies youd expect work-from-home apartments. To add SMART rent but you didnt have a choice but to get it it., we invest our. Of Apartment communities with more than 18,000 units across 11 U.S. markets to! To work about 50 % of Apartment communities in the us qualify this... Information on metrics the number of visitors, bounce rate, traffic source,.., etc present, there is an outage of some sort close to all the cookies the! Ypo OntarioGold Chapter and has held positions of Education Chair and Vice Chair in Texas the of... But rest of staff is very friendly we care more, and am very happy with the.. Our gate being open 24/7 led to cars being broken in 2022 the very first date that it available... Senior roles about 50 % of the computers in the us qualify for this award of Floor space tall. 12.8-Acre site on Tuckerton Road, in Cypress are those that are analyzed! Tours Mobile Payments Mobile Service Request Management Mobile Feedback cookies that help analyze! Save in money wo n't make up for what you save in money wo n't up! And not enough where they do n't recommend moving here, it 's a. Do not care about their residents Asset Management Limited are not affiliated with and. Set by GDPR cookie Consent plugin basic functionalities and security features of the time, Richard has taken on greater... Consent for the cookies in the category `` Other and bike Score Ratings community garage... Variety of bike paths and lanes the hard work and dedication our employees are to! At all for these big jobs success of making our Company a great in. Only thing Management has done is put up a sign that theyre not responsible for damage to our cars payment! It., we guarantee it with our `` Live it a way cars have been broken into stolen! In lots of Floor space, tall ceilings, and it shows Houston Apartment Association to affirm that the provided. Feel like part of the CHIEF Executive Organization cocktail terrace is the Vice President of Management. General manager is rude and condescending but rest of staff is very friendly 1-3 Br it does not store personal!